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Basics
It's easy! Just follow the below steps:
1. Open 1buy3.com
2. On the home page you can see a profile icon in the right-center of the website.
3. Click on the icon.
4. There you will get two options for signup.
5. The First one is phone number and the second is email you can choose anyone.
Click Here to "Sign Up" now.
1. Open 1buy3.com
2. On the home page you can see a profile icon in the right-center of the website.
3. Click on the icon.
4. There you will get two options for signup.
5. The First one is phone number and the second is email you can choose anyone.
Click Here to "Sign Up" now.
It's easy! Just follow the below steps:
1. Enter your phone number or email on the login page.
2. And click on the " NEXT " button.
3. There you will get an option to enter a password under the password input field you can see the " Forgot Login Details? " button.
4.After click on " Forgot Login Details? " you will get a code through SMS or email.
5. Enter recived code there and set your password again.
After this, your password will be reset.
1. Enter your phone number or email on the login page.
2. And click on the " NEXT " button.
3. There you will get an option to enter a password under the password input field you can see the " Forgot Login Details? " button.
4.After click on " Forgot Login Details? " you will get a code through SMS or email.
5. Enter recived code there and set your password again.
After this, your password will be reset.
Once the return request has been initiated, and your item has been picked up or dropped off, it takes 6-10 business days for the return process to be completed.
No, you don't pay for the return. But if you can return on " Change your Mind " you need to pay the delivery fee.
Drop-off: You can drop off your item at the nearest Leopards office. You must drop off your item within 2 days.
The shipping fee is refunded along with the amount paid for your returned or canceled product. You will be refunded in the following cases:
- If the order is canceled.
- If the order delivery attempt is Failed by the courier.
If the item is refunded for the below reasons:
1- Damaged, defective
2- Expired item
3- Incorrect
4- Not as advertised
5- Counterfeit item
6- Incorrect size
7- Missing items
8- Freebies or accessories
9- Change of mind (if applicable).
You can check our Return Policy for more information.
- If the order is canceled.
- If the order delivery attempt is Failed by the courier.
If the item is refunded for the below reasons:
1- Damaged, defective
2- Expired item
3- Incorrect
4- Not as advertised
5- Counterfeit item
6- Incorrect size
7- Missing items
8- Freebies or accessories
9- Change of mind (if applicable).
You can check our Return Policy for more information.
We have a huge seller base and each seller sources their product differently due to which prices fluctuate for the same product but you can choose depending on your preference as the product quality remains the same.
If you bought a product for which warranty was advertised but did not receive a warranty card, your product may be eligible for an E-Warranty. You may visit the manufacturer warranty portal and enter your product serial/IMEI number to confirm.
If your product does not have E-Warranty, and you did not receive a warranty card, reach out to 1BUY3 and we will arrange a Warranty Card for you, or facilitate a return in case a card cannot be arranged.
If your product does not have E-Warranty, and you did not receive a warranty card, reach out to 1BUY3 and we will arrange a Warranty Card for you, or facilitate a return in case a card cannot be arranged.
Once your return order is received at the warehouse, our quality team checks the product as per your return reasons. If your return reason is not valid, then your order is returned back to you.
Your return may be rejected due to the following reasons:
If your order is missing any component, freebies, warranty card, etc.
If your order's brand packaging or tag is missing or damaged.
After Quality Check, if your return reason is found to be invalid or mismatched.
After final QC, if your return falls into any of the above conditions, the team will contact you to inform you about your returned item.
Your return may be rejected due to the following reasons:
If your order is missing any component, freebies, warranty card, etc.
If your order's brand packaging or tag is missing or damaged.
After Quality Check, if your return reason is found to be invalid or mismatched.
After final QC, if your return falls into any of the above conditions, the team will contact you to inform you about your returned item.
No, 1BUY3 does not deliver orders outside of Pakistan.
With all due respect, unfortunately, 1BUY3 does not have an exchange or replacement policy but you can always initiate a return request if your order is defective, incomplete, damaged, or incorrect within 3 days of receiving the order.
Q & A
If a warranty is offered on a product, the warranty period will be displayed on the product page you can check there.
1BUY3 delivers through our logistics partners ( leopardscouriers ).
The list of non-returnable items are as follows
Custom made item(s) in all the categories are non-returnable
All pet supplies are non-returnable
All the items in beauty and health are non-returnable except for the electronics items
Women's intimate apparel and men's innerwear cannot be returned
All digital goods are non-returnable once purchased and delivered
You can initiate the return request for the above-mentioned item(s) if you have received an item(s) that is defective, incomplete, damaged, or incorrect.
Note: If you have received the correct product in the right condition, and if in case you don’t like it, it cannot be returned if a change of mind is not applicable.
Custom made item(s) in all the categories are non-returnable
All pet supplies are non-returnable
All the items in beauty and health are non-returnable except for the electronics items
Women's intimate apparel and men's innerwear cannot be returned
All digital goods are non-returnable once purchased and delivered
You can initiate the return request for the above-mentioned item(s) if you have received an item(s) that is defective, incomplete, damaged, or incorrect.
Note: If you have received the correct product in the right condition, and if in case you don’t like it, it cannot be returned if a change of mind is not applicable.
Submit a return request on 1BUY3.
1- What is the timeline to log my return?
1BUY3 products return within 4 days.
2- When can I initiate my return request?
You can initiate the return request once the order status has been updated to “Delivered”.
If the order has been delivered and the status has not been updated, it will be updated within 24-48 hours. The return window will only begin once the status is changed to "Delivered".
1- What is the timeline to log my return?
1BUY3 products return within 4 days.
2- When can I initiate my return request?
You can initiate the return request once the order status has been updated to “Delivered”.
If the order has been delivered and the status has not been updated, it will be updated within 24-48 hours. The return window will only begin once the status is changed to "Delivered".
Seller Warranty:
If your product is eligible for a seller warranty it will be indicated as “local seller warranty” on the product detail page. To claim a seller warranty, you can contact the seller through the product page or you can also contact the seller through the contact details mentioned on the invoice.
Brand Warranty:
If your product is eligible for the brand warranty it will be indicated as “brand warranty” on the product detail page.
If your product is eligible for a seller warranty it will be indicated as “local seller warranty” on the product detail page. To claim a seller warranty, you can contact the seller through the product page or you can also contact the seller through the contact details mentioned on the invoice.
Brand Warranty:
If your product is eligible for the brand warranty it will be indicated as “brand warranty” on the product detail page.
If your product is within the warranty duration and malfunctions during normal usage, you do not have to worry about the repairing cost.
If your product has passed the warranty duration, or is physically damaged, or violates a warranty condition as set out by the manufacturer, you will be responsible for the repair cost. We suggest you repair the product at the service center authorized by the manufacturer for better quality services.
If your product has passed the warranty duration, or is physically damaged, or violates a warranty condition as set out by the manufacturer, you will be responsible for the repair cost. We suggest you repair the product at the service center authorized by the manufacturer for better quality services.
Account
It's easy! Just follow the below steps:
1. Open 1buy3.com
2. On the home page you can see a profile icon in the right-center of the website.
3. Click on the icon.
4. There you will get two options for signup.
5. The First one is phone number and the second is email you can choose anyone.
Click Here to "Sign Up" now.
1. Open 1buy3.com
2. On the home page you can see a profile icon in the right-center of the website.
3. Click on the icon.
4. There you will get two options for signup.
5. The First one is phone number and the second is email you can choose anyone.
Click Here to "Sign Up" now.
It's easy! Just follow the below steps:
1. Enter your phone number or email on the login page.
2. And click on the " NEXT " button.
3. There you will get an option to enter a password under the password input field you can see the " Forgot Login Details? " button.
4.After click on " Forgot Login Details? " you will get a code through SMS or email.
5. Enter recived code there and set your password again.
After this, your password will be reset.
1. Enter your phone number or email on the login page.
2. And click on the " NEXT " button.
3. There you will get an option to enter a password under the password input field you can see the " Forgot Login Details? " button.
4.After click on " Forgot Login Details? " you will get a code through SMS or email.
5. Enter recived code there and set your password again.
After this, your password will be reset.
1BUY3 help line number is +92 317 7218671.
It's easy! Just follow the below steps:
1. After login, there is an profile image on the right top of the website.
2. Click on profile image, there you will get a "Setting" button.
3. Click on "Setting" button.
After this, you will change your profile setting.
1. After login, there is an profile image on the right top of the website.
2. Click on profile image, there you will get a "Setting" button.
3. Click on "Setting" button.
After this, you will change your profile setting.
Privacy
Once the return request has been initiated, and your item has been picked up or dropped off, it takes 6-10 business days for the return process to be completed.
To return the item(s), note the following points:
- You can initiate the return request for products within 3 days after receiving the order.
- You can initiate the return request once the order status has been updated to “Delivered”. If the order has been delivered and the status has not been updated, it will be updated within 24-48 hours. The return window will only begin when the status has been updated.
- You can return the item(s) if:
- Item is damaged, defective, or expired
- Item is incorrect, counterfeit, or not as advertised
- Item is of incorrect size or does not fit you
- Item, freebie, or accessory is missing
- You changed your mind
Note: " Delivery fee will be charged by the buyer ".
- You can initiate the return request for products within 3 days after receiving the order.
- You can initiate the return request once the order status has been updated to “Delivered”. If the order has been delivered and the status has not been updated, it will be updated within 24-48 hours. The return window will only begin when the status has been updated.
- You can return the item(s) if:
- Item is damaged, defective, or expired
- Item is incorrect, counterfeit, or not as advertised
- Item is of incorrect size or does not fit you
- Item, freebie, or accessory is missing
- You changed your mind
Note: " Delivery fee will be charged by the buyer ".
You can initiate the return request within 3 days for 1BUY3 items starting from the order delivery date.
If your product is within the warranty duration and malfunctions during normal usage, you do not have to worry about the repairing cost.
If your product is past the warranty duration, is physically damaged, or violates a warranty condition as set out by the manufacturer, you will be responsible for the repair cost. We suggest you repair the product at the service center authorized by the manufacturer for better quality services.
You can check our return & warranty policies.
If your product is past the warranty duration, is physically damaged, or violates a warranty condition as set out by the manufacturer, you will be responsible for the repair cost. We suggest you repair the product at the service center authorized by the manufacturer for better quality services.
You can check our return & warranty policies.